A physician addresses a woman in her office. A UHC advocate at a booth speaks with passersby. Another woman sits on a couch in her living room and uses her tablet. REED BJERGO: For us it’s about meeting each consumer where they are.Īn employee in a cubicle speaks into a headset.ĮMPLOYEE: Thank you for calling UnitedHealthcare…īJERGO: These connection points occur everywhere via voice, digitally, face to face, in a physician’s office…Ī woman in her dining room listens to her phone. ON-SCREEN TEXT: Reed Bjergo, Commercial Products UHC ADVOCATE: Now you have my number, right?Ī man with slicked hair interviews in an office. On a street beside a graffitied wall, a UHC advocate talks to a man in a blue shirt. I just think that we are here to help one another in some form or fashion. TANEKA WASHINGTON: Every day where I talk to someone, to me that is my purpose. ON-SCREEN TEXT: Taneka Washington, Member Advocate MAN: You can go ahead and call that number right there…Ī woman wearing a pink shirt, Taneka Washington, picks up a phone, then interviews. KIRK: It’s very important to hear from people what their needs are.Ī man sitting at a desk circles a number in a booklet. We cannot paint a broad for a community or group of people and think that you’ve understood one person. ON-SCREEN TEXT: Arethusa Kirk, MD State Chief Medical OfficerĪRETHUSA KIRK: Each person’s situation is different. Now a woman with brown hair interviews in an office. A doctor wearing a stethoscope swipes through a tablet as she walks through an office.
A picture of a heart labeled “compassion” is attached to a wall beside a man’s computer monitor. That’s always on and in a digital experience that is simple and effortless and meaningful.Ī couple sitting on a couch read through a document. ISHRAF AHMAD: The work that we have in front of us, it’s really about imagining that future of healthcare. ON-SCREEN TEXT: Ishraf Ahmad, Experience Design TAMI RELLER: Our purpose of connecting the world to better health one person at a time, it says so much.Ī young girl grins as she dashes down a tree-lined street. ON-SCREEN TEXT: Tami Reller, Marketing, Digital and Experience Executive The UnitedHealthcare logo appears, then turns into three blue swirling ribbons, revealing a blonde woman in an office.
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